Shipping and Returns Policy

Returns & Exchanges:

 

At Twistrs, we do our best to make our product descriptions as detailed as possible so that there are no surprises when you receive your order. We want our customers to know exactly what they are ordering.

 

Order cancellation policy:

 

We are proud of our ability to process all orders placed on our website quickly. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@twistrs.com as soon as possible.

 

Since the vast majority of in-stock items are processed and/or shipped within 12 hours, it is essential that you contact us within this period so that we can try to cancel your order before it is processed and/or shipped.

No cancellation request can be accepted once the order has been processed.

 

Address errors:

 

It is your responsibility to check that your shipping address is correct and to contact us as quickly as possible if it needs to be changed. Changes can only be made if your order has not yet been processed.

 

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible or incomplete addresses, etc.).

In these cases, the parcels may be returned to us, but not always.

 

If your order is returned to the sender, we will offer you either a refund of your order minus shipping costs or a reshipment, as you prefer.

 

You are not eligible for a reshipment or a refund until your parcel has been received back by the sender.

 

Return policy:

 

We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind, our return policy lasts 30 days from the moment you receive your products. If for any reason you are not satisfied, simply fill out this return form, sign it and send it with your parcel to the address we will give you when you contact our support team.