Return, Refund and Cancellation Policy

Order Cancellation and Modification Policy

We process and ship all orders very quickly, so we cannot guarantee any changes or cancellations once your order has been placed.

If you wish to change or cancel your order, contact our customer service as soon as possible by email* at contact@twistrs.com

We will do our best to change or cancel your order if it has not yet been processed at our warehouse.

*To speed up the processing of your request, write "Cancel my order" in the subject line of your email, and include your full name and order number in the body of the email.

Return and Refund Policy

If your order has already shipped, don't worry: you can return it for a refund, subject to the rules below.

Our refund policy lasts 30 days.

If more than 30 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in their original packaging. The shipping label on the parcel must also be present and intact.

For obvious hygiene reasons, we cannot accept returns of shoes that have been worn.

Other items that cannot be returned:

* Gift cards

* Digital books

To complete your return, you must provide a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected your returned item, we will send you an email to confirm that we have received it.

We will also let you know whether your refund has been approved or rejected.

If it is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within one week.

Shipping costs can only be refunded if you cancel your order before the parcel has shipped.

Late or missing refunds:

● Check your bank account

● Contact your bank

● Processing usually takes 7 to 14 business days

If you have done all of this and still have not received your refund, please contact us at contact@twistrs.com

Late or missing refunds (if applicable)

If you have not received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at contact@twistrs.com.

Sale items (if applicable)

Only regular-priced items can be refunded.

Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at contact@twistrs.com

Shipping

To return a product, you must contact us by email at contact@twistrs.com and we will send you the procedure and the address of our warehouse that can receive returned parcels.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. You are responsible for paying your own shipping costs to return your item.

Returned items remain your responsibility until they reach us.

If you are shipping an item worth more than $50, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.